ENOR E1 12-Month Warranty
Last updated: 13 August 2026
Warranty period
ENOR E1 includes a 12-month replacement warranty beginning on the date the product is first activated.
This warranty is provided in addition to, and does not limit, the rights and remedies available under the Australian Consumer Law.
What is covered
The warranty covers defects in materials, manufacture or product hardware that arise during normal household use within the warranty period.
Where an eligible defect is confirmed, Enorforce Australia will arrange a replacement product within a reasonable time. If the same model is unavailable, we will provide an appropriate alternative remedy. Any remedy required by the Australian Consumer Law remains available.
How to make a claim
Contact Enorforce Australia at support@enorforce.com.au and provide:
- your order number;
- the ENOR E1 serial number;
- a description of the issue; and
- photos or video where reasonably requested to help assess the issue.
We may provide troubleshooting steps or request that the product be returned for assessment. Please do not send the product before receiving return instructions.
For an approved warranty claim, Enorforce Australia will cover reasonable Australian return and replacement shipping costs. If we ask you to pay an approved expense, keep the receipt and submit it using the claim instructions for reimbursement.
What is not ordinarily covered
This additional warranty does not ordinarily cover damage caused by:
- accident, impact, liquid exposure or use in wet areas;
- misuse, neglect or use contrary to supplied instructions;
- unauthorised modification, opening or third-party repair;
- an unsuitable power supply or external electrical event;
- ordinary cosmetic wear that does not affect operation; or
- Wi-Fi, mobile-device or third-party service conditions where the ENOR E1 hardware is not defective.
These exclusions do not apply where doing so would exclude, restrict or modify a right or remedy that cannot legally be excluded under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your Australian Consumer Law rights may continue after this 12-month warranty period has ended.