Refund policy

Return and Refund Policy

Last updated: 13 October 2026

This policy applies to purchases made from Enorforce Australia. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Pre-order cancellations

You may cancel a pre-order at any time before it is dispatched from Australia and receive a full refund to the original payment method. To request cancellation, email support@enorforce.com.au with your order number.

If the expected dispatch window changes materially, we will contact affected customers with the revised estimate and offer the choice to continue waiting or cancel for a full refund.

Change of mind after dispatch

We do not have to provide a refund or exchange where you simply change your mind after an order has been dispatched. We may approve a change-of-mind return at our discretion. If approved, the product must be unused, complete and in its original packaging, and you are responsible for return shipping. This does not affect your rights under the Australian Consumer Law.

ENOR E1 12-month warranty

ENOR E1 includes a 12-month replacement warranty beginning on the date the product is first activated. The warranty covers eligible defects in materials, manufacture or product hardware arising during normal household use.

For an approved warranty claim, Enorforce Australia will cover reasonable Australian return and replacement shipping costs. This warranty is additional to your rights and remedies under the Australian Consumer Law. Read the full ENOR E1 Warranty.

Faulty, damaged or incorrect products

If your product is faulty, damaged in transit, unsafe, materially different from its description or the wrong item was supplied, contact us as soon as reasonably possible at support@enorforce.com.au. Please include your order number and, where reasonably possible, photos or video that help us assess the issue.

Do not send a product back before we provide return instructions. For a major failure, you may be entitled to choose a refund or replacement and compensation for other reasonably foreseeable loss or damage. For a non-major failure, we will provide an appropriate remedy free of charge within a reasonable time. Depending on the circumstances, the remedy may include repair, replacement or refund.

Refund timing

Once a cancellation or refund is approved, we aim to initiate the refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to make the funds available.

Contact

Enorforce Australia
Email: support@enorforce.com.au
Website: enorforce.com.au