Terms of service

Terms of Service

Last updated: 13 October 2026

This website and store are operated by Enorforce Australia. By using this website or placing an order, you agree to these Terms of Service and the policies referenced below.

Eligibility and acceptable use

You must provide accurate and current information when placing an order. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code or use the website for unlawful purposes.

Products and information

We take reasonable care to describe products accurately. Product software, app interfaces and supported features may change through updates. Any material limitation known to us will be disclosed where reasonably practicable. ENOR E1 is a pet companion product and is not a substitute for responsible supervision, veterinary care or an emergency monitoring system.

Prices and payment

Prices are in Australian dollars and include GST where applicable. Delivery charges, if any, are shown at checkout. If a genuine pricing or product-information error affects an order, we will contact you and offer an appropriate choice, including cancellation and a full refund where the order cannot be fulfilled as placed.

Orders

An order confirmation acknowledges receipt of your order. We may cancel and refund an order before dispatch if stock is unavailable, payment cannot be verified, an address cannot be serviced, fraud is suspected, or a genuine listing error prevents fulfilment. We will not reduce rights you have under the Australian Consumer Law.

Pre-orders

Some products may be offered as pre-orders. The current estimated dispatch window is shown on the product page. Orders are dispatched from within Australia. This is not a guaranteed delivery date. You may cancel for a full refund at any time before dispatch. If the dispatch estimate changes materially, we will contact you with a revised estimate and offer the choice to continue waiting or cancel for a full refund.

Promotions and discount codes

Promotions and discount codes are subject to the conditions shown with the offer, such as eligible products, usage limits and expiry. Discounts cannot be combined unless expressly stated. If an order is cancelled or refunded, a limited-use discount code applied to it is not automatically reinstated.

ENOR E1 warranty

ENOR E1 includes a 12-month replacement warranty beginning on the date the product is first activated. This additional warranty operates alongside and does not limit rights or remedies under the Australian Consumer Law. For a major failure, customers retain any right to choose a refund or replacement. Full warranty terms, claim instructions and contact details are available in the ENOR E1 12-Month Warranty.

Delivery, returns and refunds

Our Shipping Policy and Return and Refund Policy form part of these terms. Nothing in these terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

App, network and third-party services

Some features depend on a compatible device, Wi-Fi or internet connection, the relevant app, cloud or server availability, and third-party services. Availability and performance may be affected by your network, device, location, service-provider changes, maintenance or outages. You are responsible for securing your home network and account credentials.

Intellectual property

Unless otherwise stated, the website content, branding, text, graphics and media are owned by or licensed to us. You may use the website for personal shopping and product evaluation, but may not copy, reproduce or commercially exploit content without permission or another lawful basis.

Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from website use or matters outside our reasonable control. This does not apply where liability cannot legally be excluded or limited, including rights and remedies under the Australian Consumer Law.

Privacy and changes

Our handling of personal information is described in our Privacy Policy. We may update these terms by publishing a revised version. The terms applying to an order are those in effect when the order is placed, except where a change is required by law or agreed with you.

Governing law

These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Nothing in this clause prevents you from exercising rights available under applicable consumer law.

Contact

Enorforce Australia
Email: support@enorforce.com.au
Website: enorforce.com.au