Privacy policy

Privacy Policy

Last updated: 23 October 2026

This Privacy Policy explains how Enorforce Australia ("we", "us", "our") collects, uses, holds and discloses personal information when you visit enorforce.com.au, place an order, contact us or make a warranty claim. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

The ENOR app, your app account and ENOR cloud services are operated by the manufacturer, Enorforce Technology Co., Ltd., under its own privacy policy. See "The ENOR app, camera and cloud services" below.

Information we collect

  • Contact and delivery details, such as your name, email address, phone number, and billing and delivery addresses.
  • Order information, such as the products you order, pre-order and dispatch details, refunds, cancellations and discount codes used.
  • Payment information. Payments are processed by our checkout and payment providers. We do not see or store your full card number.
  • Support and warranty information, such as your messages, product serial number, a description of the issue and any photos or videos you choose to send us.
  • Business enquiry information, such as your name, company and role if you contact us about retail or partnership opportunities.
  • Website and device information, such as IP address, browser and device type, pages viewed and cart activity, collected through cookies and similar technologies.
  • Marketing preferences, such as whether you have subscribed to our emails.

How we collect it

We collect personal information directly from you, automatically when you use our website, and from service providers that help us run the store, such as our e-commerce platform, payment providers and delivery carriers.

How we use it

  • To process and deliver orders and pre-orders, including updates about estimated dispatch timing.
  • To handle cancellations, refunds, returns, warranty claims and your rights under the Australian Consumer Law.
  • To respond to questions and provide customer support.
  • To detect and prevent fraud and keep our website secure.
  • To understand and improve our website and products.
  • To send marketing emails where you have subscribed. You can unsubscribe at any time using the link in each email.
  • To comply with our legal obligations, including tax and record-keeping requirements.

Who we share it with

We do not sell your personal information. We may disclose it to:

  • our e-commerce platform (Shopify), which hosts our website and checkout;
  • payment providers that process your payment;
  • delivery carriers and logistics partners that deliver your order;
  • IT, email, analytics and advertising service providers that support our website and communications;
  • the manufacturer, Enorforce Technology Co., Ltd., where needed to assess a warranty or technical support request (for example, the serial number, a description of the fault and any photos or videos you provide);
  • our professional advisers; and
  • government authorities or others where required or authorised by law.

Overseas disclosure

Some of the providers above store or process information outside Australia. Shopify and some of our technology providers may process information in countries including Canada and the United States. Warranty and support information shared with the manufacturer may be accessed in China. We take reasonable steps to ensure overseas recipients handle personal information appropriately.

The ENOR app, camera and cloud services

The ENOR app, app accounts, live view, two-way audio, alerts, snapshots, cloud storage and AI features are provided by the manufacturer, Enorforce Technology Co., Ltd. Enorforce Australia does not operate the app or cloud service.

  • For app users outside mainland China, ENOR cloud services are hosted on servers in Singapore.
  • The manufacturer's privacy policy explains what the app collects, how media and alerts are handled, which third-party services support AI features, and how to delete your account. Please read it before using the app: ENOR app Privacy Policy.
  • You can delete your app account in the app under Mine > Settings > Delete Account. For other app data requests, contact the manufacturer at feedback@enorforce.com, or contact us and we will help refer your request.

ENOR E1 includes a camera and microphone. Please use it responsibly: let people in your home know it is there, and avoid recording areas where others expect privacy.

Online chat

If you use the chat on our website, we collect your name, email address and the messages you send so we can respond. Our chat is provided through Shopify Inbox, and some replies may be generated by Shopify's AI assistant on our behalf. Chat messages are processed by Shopify as our service provider. If you opt in to marketing emails in the chat, you can unsubscribe at any time.

Cookies

Our website uses cookies to keep your cart working, remember preferences, measure site performance and, where permitted, show relevant ads. You can manage cookies through your browser settings and any cookie preferences shown on our website. Some features may not work without essential cookies.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep personal information only as long as needed for the purposes above. This includes keeping order and transaction records for the periods required by tax and consumer law, then deleting or de-identifying them.

Access and correction

You can ask to access or correct the personal information we hold about you by emailing us. We will respond within a reasonable time, usually within 30 days, and may need to verify your identity first.

Complaints

If you have a concern about how we handle your personal information, please email us with details. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children

Our store is intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its "Last updated" date.

Contact

Enorforce Australia
Email: support@enorforce.com.au
Website: enorforce.com.au